From Our Blog
Digital Health Insights
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Using Virtual Assistants in Your Medical Practice
Virtual assistants can relieve staffing pressure and cut overhead, or create privacy risks. The difference is the right…
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Front Desk Excellence: The First and Last Impression
The front desk is the most underestimated position in a practice: the first face every patient sees and…
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Patient Loyalty and Retention: Keeping Patients for the Long Term
Acquiring a new patient costs far more than retaining one, yet practices pour their energy into the front…
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Building Referral Relationships With Other Providers
For many practices, referrals from other providers are the largest source of new patients, yet most treat those…
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Taming the EHR Inbox: Managing Message Overload
The EHR inbox has quietly become one of the biggest drivers of clinician burnout. Taming it is one…
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Closing the Loop on Test Results: No Result Left Behind
A test is ordered, the result comes back, and nobody follows up. It is one of the quietest…
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Building a Positive Practice Culture That Lasts
Culture is the most powerful force in a practice that never shows up on a balance sheet. It…
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Measuring Marketing ROI: What’s Your Cost Per New Patient?
Practices run ads, local search, email and social, and have almost no idea which actually brings in patients.…
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In-House vs. Outsourced Medical Billing: How to Actually Decide
Both billing models can work well and both can fail badly. The deciding factor is often not who…