From Our Blog
Digital Health Insights
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Creating an Employee Handbook and Practice Policies
Most small practices run on unwritten rules. Everyone sort of knows the norms, until they do not, and…
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Reducing Waste in Your Practice with Lean Principles
Every practice is quietly full of waste. Not the obvious kind, but the invisible kind: wasted minutes, redundant…
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Managing Practice Equipment and Technology Lifecycle
Practices run on equipment and technology, and most manage all of it reactively: use it until it breaks,…
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Improving Care Coordination in Your Practice
A single patient’s care often involves a small crowd of providers. In a well-coordinated system they work from…
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Telephone Triage: Handling Patient Calls Safely
Every day staff make judgment calls about patient phone concerns. Done well, triage routes patients safely; done inconsistently,…
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Supporting Patient Self-Management and Health Coaching
A patient with a chronic condition spends a couple of hours a year with their care team and…
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Shared Decision-Making: Partnering With Patients
The best medical decisions, where there is genuine choice or uncertainty, are made with patients rather than for…
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Reducing Low-Value Care and Ordering Tests Wisely
Not all care helps, and some actively harms. Reducing low-value care is not rationing; it is doing more…
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Medication Reconciliation: Best Practices
Medication lists are notoriously unreliable, and an inaccurate one is a genuine safety hazard. Reconciliation is among the…