From Our Blog
Digital Health Insights
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Reducing Low-Value Care and Ordering Tests Wisely
Not all care helps, and some actively harms. Reducing low-value care is not rationing; it is doing more…
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Medication Reconciliation: Best Practices
Medication lists are notoriously unreliable, and an inaccurate one is a genuine safety hazard. Reconciliation is among the…
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Building a Patient Engagement Strategy That Works
Patient engagement gets reduced to a checkbox: we have a portal. Real engagement is patients who are active,…
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The Patient Financial Experience: Transparent Billing and Payment Options
A patient can have a wonderful visit and then receive a confusing bill weeks later. The financial experience…
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Change Management: Rolling Out New Technology Successfully
Most technology projects fail not on the merits of the software but on the human side. Change management…
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Creating SOPs (Standard Operating Procedures) for Your Practice
When critical knowledge lives only in individual heads, a practice is fragile. Written procedures sound bureaucratic, but done…
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Practicing at the Top of Your License: Delegation and Care Team Design
In most practices the highest-paid people spend a chunk of their day doing work someone else could do.…
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Preventing Staff Burnout Across Your Whole Team
Burnout does not stop with the clinicians. Front desk, assistants, nurses and billers burn out too, and a…
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Reducing the Prescription Refill Burden
Refill requests arrive constantly and never stop. Individually trivial, collectively they consume enormous time, and handled slowly they…