Help Center
Frequently Asked Questions
Answers about MedTec’s all-in-one EHR, specialties, features, security, pricing and getting started.
About MedTec
What is MedTec?
MedTec.ai is an AI-powered, all-in-one cloud EHR and practice-management platform for medical practices. It brings clinical documentation, scheduling, billing, telehealth, reporting and AI-assisted charting into one connected system, configured for 13+ specialties.
Which medical specialties does MedTec support?
MedTec is configured for 13+ specialties including family practice, internal medicine, pediatrics, cardiology, neurology, endocrinology, ophthalmology, orthopedic surgery, podiatry, pain management, psychiatry, urgent care and OB-GYN. See
EHR by specialty
.
Is MedTec cloud-based?
Yes. MedTec is a cloud EHR, so your team can securely access the same patient record on any device, in the office or during virtual visits.
Is MedTec just an EHR, or a full practice-management platform?
Both. Alongside clinical documentation, MedTec includes scheduling, medical billing, reporting and patient management, so most practices can run on a single platform. Explore
all features
.
Features
What features are included?
Clinical documentation, real-time speech-to-text and an AI medical assistant, patient management, appointment scheduling, medical billing, reporting and analytics, telehealth, interoperability, security and specialty customization. See
the platform
.
Does MedTec include an AI medical scribe?
Yes. MedTec combines an AI Medical Assistant with real-time speech-to-text, so ambient notes are drafted and filed inside the chart. Learn about
the AI scribe
.
Does MedTec support telehealth?
Yes. Virtual visits, remote monitoring and documentation run inside the same chart as in-person care.
Can MedTec handle medical billing?
Yes. Charges auto-link from the encounter with coding prompts and validation, so billing starts from clean clinical data and fewer charges are missed.
Security & Compliance
Is MedTec HIPAA compliant?
MedTec is built around HIPAA requirements, encryption, role-based access, audit logging, backups and a Business Associate Agreement. See our
HIPAA compliance guide
.
How is my patient data protected?
Patient data is encrypted in transit and at rest, access is role-based with full audit trails, and the platform includes regular backups and disaster recovery.
Pricing & Plans
How much does MedTec cost?
Pricing depends on your practice size and the features you need. See
Plans & Pricing
for current options, or book a demo for a tailored quote.
Can I see MedTec before buying?
Yes.
Schedule a demo
and a specialist will walk through the workflows for your specialty.
Getting Started
Can I switch from my current EHR to MedTec?
Yes. MedTec supports data migration from existing systems, and our team helps plan the switch to minimize disruption. Our
EHR buyer’s guide
covers what to expect.
How long does implementation take?
It varies with practice size and data volume, but most small practices plan for a few weeks to a couple of months, with data migration and staff training the main factors.
What training and support are included?
Onboarding, training and ongoing support are part of getting started. A specialist confirms exactly what is included for your plan during a demo.
How do I get started?
Book a
demo
or
compare plans
. You can also
contact us
with any questions.
Losing prospective patients at the inquiry stage is one of the most common gaps we see. Our guide to converting inquiries into booked patients covers where they get lost and how to close the gap.
Answering questions well is part of a wider discipline. See our guide to building a patient engagement strategy that goes beyond a portal.
Still have questions?
Book a demo and we’ll walk through MedTec for your specialty, or reach out any time.