MedTec supplies cloud-based healthcare software and related services on a subscription basis. Because we provide digital services rather than physical goods, there is nothing to ship back and no returns process. This policy explains how billing, cancellation and refunds work.

Subscriptions and billing

Our plans and modules are billed monthly in advance and renew automatically until you cancel. Prices are shown in US dollars and exclude any taxes that may apply to your practice. There is no minimum contract term and no sign-up fee.

Each renewal covers the month ahead. You can see your active subscriptions, next payment date and payment method at any time under My Account.

Cancelling a subscription

You may cancel at any time from My Account, or by emailing support@medtec.ai. Cancellation stops future renewals.

Your subscription stays active until the end of the period you have already paid for, so you keep access for the remainder of that month. We do not charge a cancellation fee.

Refunds

First payment. If a new subscription is not right for your practice, contact us within 14 days of the first payment and we will refund it in full.

Renewals. Renewal payments are generally not refundable, because cancelling stops the next renewal and you keep access for the period already paid. If a renewal was charged unexpectedly, for example you intended to cancel and did not, get in touch and we will look at it case by case.

Service problems. If the service is faulty, unavailable for a sustained period, or materially different from what was described, contact us. Where we cannot put the problem right within a reasonable time we will refund the affected period.

Free plans. Plans billed at no cost have nothing to refund. You can stop using them at any time.

How refunds are paid

Approved refunds are returned to the original payment method. Once we process a refund your bank or card issuer usually takes a further 5–10 business days to post it, and that timing is outside our control.

Your data when you cancel

Cancelling ends billing and access, it does not delete your clinical data straight away. You can request an export of your practice data before or shortly after cancelling, and you can ask us to delete it. Please contact support@medtec.ai to arrange either.

Our handling of personal and patient information is described in our Privacy Policy.

Contact us

For anything relating to billing, cancellation or refunds:

MedTec
111 N. Orange Ave, Suite 800
Orlando, FL 32801
United States
support@medtec.ai