From Our Blog
Digital Health Insights
-
Building a Patient Engagement Strategy That Works
Patient engagement gets reduced to a checkbox: we have a portal. Real engagement is patients who are active,…
-
The Patient Financial Experience: Transparent Billing and Payment Options
A patient can have a wonderful visit and then receive a confusing bill weeks later. The financial experience…
-
Change Management: Rolling Out New Technology Successfully
Most technology projects fail not on the merits of the software but on the human side. Change management…
-
Creating SOPs (Standard Operating Procedures) for Your Practice
When critical knowledge lives only in individual heads, a practice is fragile. Written procedures sound bureaucratic, but done…
-
Practicing at the Top of Your License: Delegation and Care Team Design
In most practices the highest-paid people spend a chunk of their day doing work someone else could do.…
-
Preventing Staff Burnout Across Your Whole Team
Burnout does not stop with the clinicians. Front desk, assistants, nurses and billers burn out too, and a…
-
Reducing the Prescription Refill Burden
Refill requests arrive constantly and never stop. Individually trivial, collectively they consume enormous time, and handled slowly they…
-
The Informed Consent Process Done Right
Genuine informed consent is not a piece of paper, it is a process. The signed form documents the…
-
Medical Records Retention and Secure Destruction
How long must you keep records, and how do you dispose of them safely? Destroy too early and…